Our priority when dealing with our customers is to provide the highest quality of service – this means shipments are on time and uninterrupted. We are consistently improving the quality of our products and are striving to develop a personal approach to every customer.
We engage with shareholders by ensuring sustainable growth of the company and increasing its shareholder value. We respect shareholders’ rights and the need to provide full access to necessary data.
Our communications with financial stakeholders are based on demonstrating investment potential by developing our corporate governance and operational efficiency. We also disclose information which is of interest to the financial community in annual reports, our website and in the media.
We endeavour to provide fair remuneration, fulfil our social commitments and help develop the professional skills of our staff. We also aim to provide a safe working environment in line with the most advanced international standards.
Suppliers and business partners
We aim to develop long-term, sustainable relationships with our business partners. Our key principles in this area are adherence to business ethics and fulfilment of our contractual obligations.
We fully comply with the legislation of the countries where we operate. Working with government bodies, we build partnerships to contribute to regional economic and social development.
Our involvement with local communities focuses on upgrades to social infrastructure, improvements to housing, education and healthcare. We also seek to develop local entrepreneurship and support environmental projects.
NGOs and charities
We engage with NGOs in Russia to evaluate the effectiveness of our social projects and environmental programmes. We want to grow the company while ensuring a positive impact on society.